Below you’ll find answers to the most common questions about shopping at Elegance-Montrealaise.

If you can’t find what you’re looking for, feel free to contact us — we’re happy to help.

Orders & Products

What products do you sell?

Elegance-Montrealaise specialises in high-quality clothes hangers designed for everyday wardrobe organisation and garment care. Our collection includes sturdy, elegant hangers available in a range of colours, carefully selected for both functionality and style.

Are your products suitable for everyday use?

Yes. Our hangers are designed for regular, everyday use and are made to support garments properly while helping them maintain their shape.

Will the product look exactly like the photos?

We make every effort to display our products as accurately as possible. However, colours may vary slightly depending on your screen, device, or display settings.

Shipping & Delivery

Where do you ship to?

We currently ship within Canada only.

How long does shipping take?

Orders are typically processed within 1–2 business days (Monday to Friday).

Estimated delivery time within Canada is 6–10 business days.

Please note that delivery times are estimates and may vary due to carrier delays or external factors.

Do you offer free shipping?

Yes, we offer free standard shipping on all Canadian orders, with no minimum purchase required.

Where are orders shipped from?

Canadian orders are shipped directly from our Montréal warehouse to ensure efficient delivery.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.

What are the conditions for a return?

Returned items must be unused, in their original condition, with tags and original packaging. Proof of purchase is required.

How do I start a return?

To initiate a return, please contact us at support@elegance-montrealaise.com. We will provide you with return instructions if your request is approved.

When will I receive my refund?

Once your return has been received and inspected, approved refunds are issued to your original payment method within 10 business days.

Please allow additional time for your bank or card provider to process the refund.

Payments

What payment methods do you accept?

We accept secure online payment methods, including:

• Credit and debit cards (Visa, Mastercard, American Express and other major cards)
  
• Digital payment options available at checkout
  

All payments are processed securely.

Is my payment information safe?

Yes. All transactions are encrypted and processed through secure, trusted payment providers.

Business Information

Who operates Elegance-Montrealaise?

Elegance-Montrealaise is operated by Elitas, Mikail, a registered business based in Belgium.

Why is the business based in Belgium if I’m ordering in Canada?

While our business operations and customer service are managed from Belgium, Canadian orders are fulfilled from our Montréal warehouse. This allows us to offer reliable delivery throughout Canada.

Contact & Support

How can I contact customer service?

You can reach us via:

Email: support@elegance-montrealaise.com

When is customer service available?

Customer service hours:

Monday to Friday: 09:00 AM – 05:00 PM (EST)

Weekends: 11:00 AM – 04:00 PM (EST)

We aim to respond to all enquiries within 24 hours.

Additional Information

Can I track my order?

If tracking information is available for your order, it will be sent to you by email once your order has been dispatched.

Do you accept bulk or resale orders?

Our products are sold for personal use only. We do not currently support commercial resale or bulk orders.

Still have questions?

If you need further assistance, don’t hesitate to contact us.

We’re always happy to help.